Refund policy

We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and try to make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unfortunately, we cannot accept returns or exchanges on sale or low stock items or gift cards as they are non-returnable items. Any requests for return or exchange of those items will not be accepted.

To request a return or exchange, you may contact us at KindRiverStudio@gmail.com. Please indicate your Order# and "Return Request" or "Exchange Request" in the subject line. After our review, if your return or exchange request is accepted, we’ll send you additional instructions with next steps. Items sent back without first sending an email request as detailed above will not be accepted and you will not be refunded. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund also. However, if more than 15 business days have passed since we’ve approved your return, please contact us at KindRiverStudio@gmail.com and we will do our best to help.